Shipping policy

Shipping Area

Sopapets currently ships to physical addresses in the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO/DPO addresses, or international destinations.

Shipping Charges

Standard shipping is free on orders of US$99.99 or more delivered to physical addresses in the 48 contiguous United States and the District of Columbia. A flat US$10 standard shipping fee applies to orders below US$99.99.

The applicable shipping charge will be displayed at checkout before payment. Any optional expedited or special-delivery charge, if offered, will also be shown before payment.

Order Cut-Off Time

Orders placed by 4:00 PM Pacific Time (America/Los_Angeles) on a business day begin processing that business day. Orders placed after the cut-off time, on weekends, or on holidays begin processing on the next business day.

Processing and Transit Time

Orders normally require up to 1-2 business days for processing before transfer to the carrier. After carrier pickup, estimated transit time is 2-4 business days. The normal estimated delivery time is approximately 4-6 business days after an order is placed, provided it is received before the daily cut-off and no exceptional delay occurs. Delivery dates are estimates and are not guaranteed. Business days are Monday through Friday, excluding applicable public holidays.

Tracking

When tracking information is available, it will be sent to the email address associated with the order. Tracking may take additional time to become active after a label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment begins.

Delays, Lost Packages, and Damage

Carrier delays, severe weather, peak-season volume, and other circumstances outside our reasonable control may affect delivery. If tracking shows no movement for an unusual period, a package appears lost, or a product arrives damaged, contact support@sopapets.com with the order number and relevant photographs where applicable. We will review the matter and assist with the carrier claim or another appropriate resolution.