A LITTLE MORE CLARITY
Good questions.
Thoughtful answers.
Everything you need to feel at home with SOPAPETS.
How do I choose the right Sopapets product for my cat?
Consider your cat’s weight, body size, age, mobility, and everyday habits. Cats that enjoy climbing and observing may prefer a taller structure, while senior cats or cats with limited mobility may benefit from lower entry points and shorter distances between levels. Always review the dimensions and recommended weight guidance on the product page.
Which Sopapets products are suitable for large cats?
Some Sopapets products feature roomier resting areas, larger platforms or hammocks, and sturdier structures designed with bigger cats in mind. Because dimensions and weight recommendations vary, choose based on your cat’s actual size rather than breed alone.
Which products work well in multi-cat homes?
Products with multiple perches, hideaways, hammocks, or resting areas may work well in multi-cat homes. Suitability also depends on your cats’ sizes, combined weight, and how they interact, so review the layout and usage guidance for the specific product.
Do Sopapets products require assembly?
Most Sopapets cat furniture requires assembly. Requirements vary by product, so read the included instructions and check all package contents against the parts list before getting started.
How long does delivery take?
Delivery times vary by retailer, destination, inventory availability, and carrier. Refer to the estimated delivery date shown in your order details for the most accurate information.
Does Sopapets offer product support?
Yes. Every Sopapets cat tree is backed by one year of support for material and workmanship issues under normal use. If you experience a concern with your product or one of its components, email support@sopapets.com with your order details, a description of the issue, and any relevant photos or videos. Our support team will review the situation and let you know how we can help.
